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Appendix A - Culligan Connect App
Culligan Connect
Culligan Connect Smart Device Operating System Requirements
iPhone/iPad — iOS 14 or newer
Android Devices — Android 9 Pie or newer (preferably Android 11)
Culligan Connect App Installation
Apple iPhone iOS / iPadOS Operating System - Search the App Store for “Culligan Connect”
Android Operating System - Search the Google Play Store for “Culligan Connect”
Wi-Fi / Bluetooth Requirements
• The Culligan Connect App requires Wi-Fi connectivity to function properly�
• Smart Products require 2�4 GHz Wi-Fi frequency� 5 GHz networks will not work with the system�
Getting Paired with the Connect App (End Consumer)
On Your Apple or Android Smart Device
• Go to Settings → Wi-Fi Networks and verify device is connected to the proper Wi-Fi network
NOTE! The device does not detect anything faster than 2.4 GHz networks.
If a network is not detected with the supplied SSID, it could be because the network is not 2.4 GHz.
• If there are connected Wi-Fi networks in the list that are 5 GHz, select “Forget” for all connections except the 2�4
GHz network with which you want to connect�
• If the registration process fails, try turning off Cellular Data in your smart device’s settings�
• Download the Culligan Connect app from Apple’s App Store Apple or Android’s Google Play Store�
• If this is your first time using Culligan Connect, use the Create an Account feature�
• Complete the next steps on the Smart Flow Monitor before coming back to the app�
Culligan Connect Pairing Advice:
• Be sure you are logged into the Culligan Connect App with the desired user account for pairing�
• On the Smart Flow Monitor, press and hold the “UP” arrow for 10 seconds until an audible double-beep is
heard and the WiFi icon is blinking to indicate pairing mode�
• Smart device using the Connect app must be on same 2�4 GHz network as the device being paired�
• Some routers may try to force a 5 GHz connection and will cause pairing errors� Please check router settings to
confirm the Wi-Fi frequency (2�4 vs 5 GHz)� Creating a separate dedicated 2�4 GHz Guest Network can be used to
pair system�
• Check the Wi-Fi signal strength� Acceptable signal strength should be an RSSi value between -30 to -65�
(Good Apps to use to check Wi-Fi signal strength are Airport Utility for IOS and Wi-Fi Analyzer for Android)
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