Culligan MEDALLIST SERIES Service Manual

TROUBLESHOOTING GUIDE 23
TroubleshootingGuide
PROBLEM CAUSE SOLUTION
1. Unit has blank A. Unit has no power A. Verify that unit is connected to a
display. constant power source. (Not an outlet
on a switch)
B. Defective plug-in transformer B. Replace plug-in transformer
2. Softener fails to A. Electrical service to the unit has been A. Verify that unit is connected to a
automatically initiate disrupted. constant power source. (Not an outlet
a regeneration. on a switch)
B. Soft-Minder® meter not properly B. Verify that meter cable is plugged into
recording total gallons used. circuit board.
The ow meter connection and Verify that meter cable is snapped into
operation can be veried using the test ow meter housing.
mode setting on the circuit board.
C. Incorrect programming C. Refer to the 'Programming' section and
verify all settings.
3. Regeneration occurs A. Timer setting incorrect A. Reset timer
at incorrect time. B. Timer ashing B. Reset timer and verify that unit is
connected to a constant power source.
C. Circuit board set to immediate C. Set circuit board to delayed
regneration.
regeneration. Refer to 'Programming the option
settings'.
D. Incorrect programming D. Refer to the 'Programming' section and
verify all settings.
4. Phone Icon is A. Jammed seal pack or brine piston A. Replace the seal pack or brine piston
as
displayed. outlined in the 'Parts Replacement
Guide' section.
B. Defective cam microswitches B. Replace cam microswitches
C. Defective motor C. Replace the motor as outlined in the
'Parts Replacement Guide' section.
5. Hard water to service A. Cul-Flo-Valv® is open or o-rings on A. Close bypass valve or replace o-rings
Cul-Flo-Valv bypass stem are cut. on bypass stem.
The root cause of B. Salt or Chemical storage tank is B. Add salt or chemical to storage tank
hard water to service empty. and verify that proper level of salt or
may also lead to chemical is maintained.
problems such as C. Eductor screen or nozzle plugged C. Clean or replace eductor nozzle and/or
Iron or Hardness screen.
bleed in softeners. D. Incorrect programming. (Salt dosage too D. Refer to 'Programming' section and
low for inuent hardness) verify that settings are correct.
E. Insufcient water owing to salt storage E. Verify that rell settings are correct, and
tank. clean the rell ow restrictor.
F. Internal seal leak F. Replace seal pack as outlined in the
'Parts Replacement Guide' section.
G. Excessive water usage G. Verify that programming is correct.
For Time Clock units increase
regeneration frequency.
H. Unconditioned water in water heater H. Flush water heater to ll tank with
tank. conditioned water. Note: Follow water
heater manufacturer's recommendation.

Culligan MEDALLIST SERIES Specifications

General

Type	Water Softener
Flow Rate	Up to 12 gallons per minute
Resin Type	High-capacity resin
Dimensions	Varies by model
Weight	Varies by model
Tank Material	Fiberglass