Cybex Pro
3
Treadmill Owner’s Manual
Customer
Service
Page 6-2
Return Material Authorization (RMA)
The Return Material Authorization (RMA) system outlines the procedures to follow when returning
material for replacement, repair, or credit. The system assures that returned materials are properly
handled and analyzed. Follow the following procedures carefully.
Contact your authorized Cybex dealer on all warranty-related matters. Your local Cybex dealer will
request an RMA from Cybex, if applicable. Under no circumstances will defective parts or equipment be
accepted by Cybex without proper RMA and an Automated Return Service (ARS) label.
1. Call the Customer Service Hotline listed above for the return of any item that is defective.
2. Provide the technician with a detailed description of the problem you are having or the defect in
the item you wish to return.
3. Provide the model and serial number of your treadmill. The serial number is located on the front
panel of your treadmill. The serial number begins with a letter, for example: R09-101331100.
4. At Cybex’s discretion, the technician may request that you return the problem part(s) to Cybex
for evaluation and repair or replacement. The technician will assign you an RMA number and
will send you an ARS label. The ARS label and RMA number must be clearly displayed on
the outside of the package that contains the item(s) to be returned. Include a description of
the problem, the serial number of the treadmill and the name and address of the owner in the
package along with the part(s).
5. Forward the package through UPS to Cybex.
Attn: Customer Service Department
Cybex International, Inc.,
10 Trotter Drive
Medway, MA 02053
NOTE: Merchandise returned without an RMA number on the outside of the package or shipments sent
C.O.D. will not be accepted by the Cybex receiving department.
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