D-Link xStack DGS-3610 Series Hardware Installation Guide

DGS-3610 Series H/W Installation Guide Chapter 3 Troubleshooting
3-1
3 Troubleshooting
3.1 Common Troubleshooting
Procedures
Symptom
Possible Cause
Solution
Forgetting the management
interface login password
Please contact the D-Link Customer
Service Department for technical support.
The status LED does not
turn on after power-on
The power supply does not work;
The power cable is in loose contact.
Verify that the power socket in the
equipment room is normal and that the
power cable of the switch is in good contact.
The serial port console has
no output or outputs illegible
characters
The serial port connected to the
switch does not match that opened
by the configuration software;
The serial port is not configured
correctly.
Change the serial port opened by the
configuration software to be the one
connected to the switch;
Verify that the parameter configuration of
the serial port matches that specified in the
instructions.
The RJ45 port is not in
connectivity or it is
erroneous in
receiving/transmitting
frames
The connected twisted pair cable is
faulty;
The length of the cable exceeds 100
m;
The port has special configuration
that has no common working mode
with the connected switch;
Replace the twisted pair cable;
Verify that the port configuration has the
common working mode with the connected
switch.
The fiber port cannot be
connected
The Rx and Tx ends are connected
reversely;
The interconnected optical module
type does not match;
The fiber type is not right;
The length of the optical fiber
exceeds that rated of the optical
module.
Exchange the Rx and Tx ends of the optical
fiber;
Replace the optical module with one of the
matched type;
Replace the optical fiber with one of the
appropriate type;
Replace the optical fiber with one of the
appropriate length;
The RPS power LED does
not turn on
The RPS power supply used is not
the specified model;
The RPS power supply fails;
The RPS power cable is in loose
contact.
Use the RPS power supply specified by
D-Link;
Replace the RPS power supply;
Check if the RPS power cable is in loose
contact.
If the fault remains after the above procedures are performed or the symptom is beyond the
scope in the above table, please contact the local agent or our technical support engineers.
Non-professionals should not dismantle this unit for maintenance or servicing.

D-Link xStack DGS-3610 Series Specifications

General

Brand	D-Link
Model	xStack DGS-3610 Series
Category	Switch
Language	English