Page 7-5
SECTION 7 - TROUBLESHOOTING GUIDE
Troubleshooting Chart - Cooktop
PROBLEM POSSIBLE CAUSES WHAT TO CHECK
Igniters do not spark.
Control panel is dark.
Range not connected to
electrical power.
Have electrician connect range to properly wired
electrical connection.
•
Power to range is off.
Turn power on at junction box. Check for tripped circuit
breaker or blown fuse.
•
Power outage.
Contact power company.•
Igniters do not spark.
Control panel is lit.
Wet or dirty igniter.
Clean according to Cleaning and Maintenance section.•
Spark module problems.
Wiring between terminal blocks below access panel
and spark module (including switches mounted to the
valves).
Wiring between spark module and igniter.
Spark module.
•
•
•
No flame. Igniter(s) not working (no
clicking sound).
See igniters do not spark above.•
Wet or dirty igniter.
Clean according to Cleaning and Maintenance section.•
Gas is turned off.
Make sure the gas supply valve is in the on position.•
Gas supply interrupted.
Contact gas company.•
Gas supply pressure too
low.
Make sure gas supply to building meets the Gas Supply
Requirements in the installation section.
•
Defective regulator.
Gas supply regulator.•
Flame yellow at tips. LPG gas supply.
Slightly yellow tips are normal for range equipped for
use with LPG.
•
Large, erratic, or yellow
flame.
Dirty burner assembly.
Make sure burner bases, burner heads, burner rings,
and burner caps are free of grease and grime. See
Cleaning and Maintenance.
On stack burners, make sure the main orifice in the
bottom of the burner base is not plugged up.
•
•
Burner ring or burner cap
not properly positioned.
Make sure burner is assembled according to the
Installation Instructions section.
•
Range not equipped for
correct altitude or gas type
(natural gas or LPG).
Determine if range is properly equipped for type of
gas being used and for the correct altitude range. See
Model Identification section.
•
Crown burner venturi out
of adjustment.
Check venturi opening. See Component Repair section.•
Low gas pressure.
Make sure gas supply to building meets the Gas Supply
Requirements in the installation section.
•
Defective regulator.
Gas supply regulator.•