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5 FAQ

FAQ

Solution

Device cannot boot up.

 Check if VTO is plugged to power. Its normal

power range is 10V~15V.

 If VTH is powered by 2-pin green plug, check if

the power supply is normal. Power voltage is

normally 10V~15V.

 If VTH is powered by switch, check if switch is

on and cable is loose. Switch voltage is

normally 22V~26V.

VTO cannot call VTH.

Check if VTH has not been registered on VTO.

Sound is too low.

Based on actual condition, adjust VTO and VTH

volume.

VTH does not have video

or video frame is poor.

 In VTO WEB interface, switch video format to

WVGA.

 Avoid expose VTO to place of poor light or

direct sunlight.

I cannot unlock.

 Make sure VTO supports unlock by swiping

card.

 Check if VTO access control module is loose.

 Check electric control lock is normal. (wiring is

wrong, no voltage output or low voltage)

Door Sensor Alarm

Please check if door is stuck.

I cannot issue card. (For

model with this function

only)

 VTO must support card issuing function

 The card must be IC card.

Dahua VTO6000CM Installation Guide

Other manuals for Dahua VTO6000CM