Decatur Electronics GHD - 13 Warranty; 14 Service Return Procedure

GHD
™
& Scout
™
User’s Manual
GHD
™
& Scout
™
User’s Manual
34
25/Aug/2010
13. Warranty
TWO-YEAR RADAR WARRANTY
Decatur Electronics, Inc. guarantees the radar to be free from defects
in workmanship and material and to operate within specications
for a period of two years. During this period, Decatur Electronics will
repair or replace, at its option, any component (excluding batteries)
found to be defective, without cost to the owner, providing you
return the unit to the factory or to a Decatur authorized warranty
service center.
The full warranty on parts and workmanship does not include
normal wear and tear, crushing, dropping, re, impact, immersion,
over-tightening of screws or damage from attempted repair or
modications by unauthorized service agents.
For repairs, simply return the unit (transportation prepaid) directly to
the factory or to a Decatur authorized warranty service center. Refer
to section 14 Service Return Procedure.
TWO-YEAR WARRANTY EXCEPTION
If you purchased the unit under a special buying program, such as a
provincial purchase contract, etc., the above warranty may not apply.
Please refer to the buying program contract for the appropriate
warranty terms or contact Decatur Electronics.
If you are interested in an extended warranty contact your sales
representative to discuss options.
14. Service Return Procedure
If you have questions, want a quick problem diagnosis, or need to
return your radar unit to the factory:
• Call Decatur Electronics Customer Service and ask to speak with
a Customer Service Representative. Have the serial number of
the radar unit ready.
Phone: 800.428.4315
Fax: 217.428.7508
If you need to return your radar unit to Decatur Electronics:
• Ask to arrange for a Return Authorization Number. You will need
to give the serial number of the radar that is to be serviced. The
serial number is located on the bottom of the handle.
• Return ALL of the radar's parts in the original packaging
(transportation prepaid).
• If so directed, include a note describing the problem and/or the
incident that resulted in the problem. Failure to do so can delay
the return of your radar device.
• Based on the information that you have given, the Customer
Service Representative will issue you a return authorization (RA)
number. Write the RA number on your note and shipping label.
• Return the system to:
Decatur Electronics, Inc.
3433 East Wood Street
Phoenix, AZ 85040 USA
RA# XXXXXX
The customer is responsible for the shipping charges to send the
system to Decatur Electronics.
If we receive a system from a customer COD that is still under
warranty, we will charge the customer for the amount of COD freight
charges plus an additional 10% for handling after we repair the
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