Dell KM555 - Page 22

Troubleshooting
22
Problems Possible solutions
Unable to pair the wireless mouse/wireless keyboard with the
computer using Bluetooth.
1. Check the battery level.
•
If the wireless mouse/wireless keyboard uses rechargeable
batteries, ensure that the batteries are fully charged.
•
If the batteries are exhausted, replace them with the new
ones.
2. Turn the wireless mouse/wireless keyboard off, and then turn
it on again. Check if the low battery LED indicator is flashing
amber, indicating that the battery power is low. If the battery is
fully depleted, the low battery LED indicator will not turn on.
3. On your computer, turn the Bluetooth off and on.
4. Restart your computer. Check if you have the latest Bluetooth
driver installed on your computer. Go to
www.dell.com/support and update the correct Bluetooth
driver. For more information, see Download and install the
Bluetooth driver.
5. Check the operating system is Windows 11/Windows 10/
Windows 8/ Chrome/Android.
6. Ensure that the Bluetooth device is in pairing mode. See
Pairing your wireless mouse using Bluetooth or Pairing your
wireless keyboard using Bluetooth in this user guide.
7. Ensure that the wireless mouse/wireless keyboard is set to
Bluetooth Low Energy (BLE) mode in your computer. For
more information, see the documentation that came with your
computer.
Wireless mouse pointer does not move or left/right buttons do not
work.
1. Check the battery level.
•
If the wireless mouse uses a rechargeable battery, ensure
that the battery is fully charged.
•
If the battery is exhausted, replace it with a new one.
2. Turn the wireless mouse off, and then turn it on. Check if
the low battery LED indicator is flashing amber for ten times,
indicating that the battery power is low. If the battery is fully
depleted, the battery-status will not turn on.
3. Restart your computer.
Unable to pair the wireless mouse/wireless keyboard with the
computer.
1. Check the battery level.
•
If the wireless mouse/wireless keyboard uses rechargeable
batteries, ensure that the batteries are fully charged.
•
If the batteries are exhausted, replace them with the new
ones.
2. Turn the wireless mouse/wireless keyboard off, and then turn
it on again. Check if the low battery LED indicator is flashing
amber, indicating that the battery power is low. If the battery is
fully depleted, the low battery LED indicator will not turn on.
3. Ensure your wireless mouse/keyboard is with the correct
connection mode (RF or Bluetooth).
4. Restart your computer.