A program crashes repeatedly
Check the software documentation —
If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Microsoft®Windows®operating system
Run the Program Compatibility Wizard —
1. Click Start ® Control Panel® Programs® Use an older program with this version of Windows.
2. In the welcome screen, click Next.
3. Follow the instructions on the screen.
A solid blue screen appears
Turn the computer off —
If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 6 seconds (until
the computer turns off), and then restart your computer.
Other software problems
Check the software documentation or contact the software manufacturer for troubleshooting information —
l Ensure that the program is compatible with the operating system installed on your computer.
l Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.
l Ensure that the program is installed and configured properly.
l Verify that the device drivers do not conflict with the program.
l If necessary, uninstall and then reinstall the program.
Dell Technical Update Service
The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. To enroll for the Dell Technical
Update service, go to support.dell.com/technicalupdate.
Dell Diagnostics
Starting the Dell Diagnostics From Your Hard Drive
1. Ensure that the computer is connected to a working electrical outlet.
2. Turn on (or restart) your computer.
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