Dell P3424WEB - Page 107

Troubleshooting | 107
Problem What you
experience
Possible solutions
Webcam is not
detected
Webcam is not
detected in the
Windows Device
Manager
• Ensure that the USB upstream cable is
connected between the monitor and the
computer or notebook.
• Ensure that the Webcam & Presence
Sensor in OSD is set to Enable.
• Reconnect the USB upstream cable to the
computer or notebook.
Webcam is not
detected in the
Dell Peripheral
Manager for
Windows software
• To support the P3424WEB monitor, please
use the Dell Peripheral Manager version 1.7.0
or later.
Webcam cannot
connect/
Webcam
disconnected
Could not detect
Monitor camera/
Could not switch
back to the PC
camera
• Reset the monitor to factory settings.
• Turn o the monitor, unplug the monitor
power cord, replug it, and then turn on the
monitor.
• Select the monitor camera again in the
Camera/Video setting on your UC conference
application.
Microphone is
muted
Microphone is
muted in the
Windows Device
Manager
• Ensure that the USB upstream cable is
connected between the monitor and the
computer or notebook.
• Ensure that the ‘Microphone’ in OSD is set as
Unmute.
• Reconnect the USB upstream cable to the
computer or notebook.
• Ensure that the microphone is enabled/
unmuted on the monitor. If the microphone
mute LED is lighting up in static red (indicates
microphone muted), press the microphone
button to unmute the microphone.
• Ensure that the monitor’s microphone is
selected and enabled/unmuted on the setting
in the UC application.