108 | Troubleshooting
Problem What you
experience
Possible solutions
Microphone
volume is low/
sounds soft
Microphone
volume is low
/sounds soft
to the other
participant when
in audio/video call
• Ensure the Mute button’s LED go dark
(indicates microphone unmuted).
• Adjust the distance between the user and
the microphone. The user should avoid sitting
too far away from the microphone. The most
optimum distance between the user and the
microphone is 70 cm.
• Ensure that the monitor’s microphone is
selected and enabled/unmuted on the setting
in the UC application.
• Increase the microphone volume in the Sound
setting interface at the PC side/in the UC
application.
Front buttons
don’t work
No response on
the UC application
when press on the
buttons located on
the speaker
• Ensure that the USB upstream cable (Type-A
to Type-B or Type-C to Type-C) is connected
from the PC to the monitor.
• For some UC platforms/applications, the
Mute function works by pressing the Mute
button, but the Mute Icon on the UC platform
is not sync (Icon shows unmute).
Webcam image
looks over-
exposed
Webcam
image shows
over-exposed
background
• Adjust the environment lighting condition.
Ensure the monitor is setup at a well lighted
environment, preferably under ceiling lights.
The user should avoid a dim/dark background.
The user should avoid direct facing a window
with bright sunlight.
• Alternatively, you may use Dell Peripheral
Manager to adjust the webcam setting on
color.
Webcam image
looks grainy/
dark
Webcam image
appears grainy/
dark
• Adjust the environment lighting condition.
Ensure the monitor is setup at a well lighted
environment, preferably under ceiling lights.
The user should avoid a dim environment.
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