Dell P3424WEB - Page 109

Troubleshooting | 109
Problem What you
experience
Possible solutions
Webcam image
looks blurry
Webcam image
appears blurry/not
clear.
• Use a clean and slightly damp cloth to wipe
the surface of the front webcam.
• Adjust the distance between the user and the
camera. The user should avoid sitting too far
away from the camera. The most optimum
distance between the user and the camera is
70 cm.
Teams
Microphone
volume
Teams Microphone
volume is lower
than Zoom
• This is normal behavior as the volume
specications are dierent between Teams
and Zoom.
Teams/Zoom
small window
distorted
Teams/Zoom small
window image
distorted
• This is normal behavior. The resolution of the
small images are compressed when the main
image is in high resolution (2K). If a lower
resolution (720P & 1080P) is selected, there
will not be any dierence between the images.
Image quality
poor
The image quality
of the monitor was
poor
Always poor:
• Check that your computer is USB
3.0-capable.
• Some computers have USB 3.0, USB 2.0, and
USB 1.1 ports. Ensure that the correct USB
port is used.
Sometime poor:
• Network will eect the image quality,ensure
your network is ne.
Proximity
sensor does not
work
Presence
detection/wake-
up not working
• When using Teams/Zoom call, the wake up
function not working is normal.
• It works when a user is not using Teams/
Zoom.
The recording
video blurred
out.
Change monitor
Camera resolution
to 480p, Record
with the camera
app, save and
playback the
recording. There
will show Mosaic
in the video.
• Change monitor camera resolution to 720p or
higher.