Dell P3424WEB - Page 110

110 | Troubleshooting
Problem What you
experience
Possible solutions
Notebook not
charging via
USB-C
Notebook ≥ 180W
not charging
when connected
to P3424WEB
monitor USB-C
port
• Connect the Notebook with Power adaptor
Notebook
cannot power
on
When the
Notebook battery
is at 0%, Notebook
cannot power on
when connecting
USB-C cable to
monitor.
• Connect the Notebook with Power adaptor
The wireless
mouse does not
work smoothly
and pauses.
Connect USB
up-stream cable
to the DUT. More
than one meter
away, 2.4Ghz
mouse does not
work.
• Workaround:
a) connect to Quick Access Port
b) Connect USB 2.4Ghz dongle via USB-A
Male to Female cable (0.5M)
Black screen
shows up on
monitor after
Mac book
restarting
system under lid
closing.
When you close
the lid of your Mac
book and restart
your Mac book,
the monitor will
show black screen.
• Move the mouse or hit the keyboard to wake
up the Mac book.
• Turn on the monitor setting of fast wakeup,
Personalize -> Fast Wakeup -> on.