Deta eVolo EVC7005 - Trouble Shooting

15
8. Trouble Shooting – Commissioning
Item
Problems
Solutions
1
No power
• Check the incoming supply to the charger
• Check the charge point is connecting the mounting base
correctly
2
No network
• Check the RJ45 connector is fully inserted
• Check the network cable continuity
• Check the network settings
3
No Wi-Fi
connection
• Check the network frequency is 2.4GHz
• Check the Wi-Fi signal strength
• Check the network security settings
• Reboot the Wi-Fi router
4
No Bluetooth
connection
• Make sure the Bluetooth is enabled on your mobile
device and the charge point is powered on and
operating properly
• ‘Forget’ the charge point in the Bluetooth settings on
your mobile device and pair the charge point to your
device via Bluetooth again.
• If the problem persists, contact customer support
5
Unable to register
charge point
• Check whether the QR code on the charger is consistent
with the QR code on the Installation & Operation
Manual. If so, make sure the Bluetooth is enabled on
your mobile device; if not, contact customer support.
6
Earth fault
• Make sure the charge point is earthed correctly.
See FAQ within the Autel® Charge APP for full list