6
Making Calls
Calls in the Queue
G…
Your system administrator can con-
figure and activate a queue feature
for your telephone in the
OpenCom 100. New calls can enter
this queue while you are making a
call. The callers in the queue hear a
ringing signal. The number of calls
allowed in the queue is set by the
system administrator during system
configuration, e.g. 5 calls. When this
number is reached, additional callers
hear a busy signal. The calls in the
queue are put through according to
their priority (baby calls, doorway
calls, VIP calls, other internal and ex-
ternal calls); calls in the same cate-
gory are lined up according to the
time of their arrival.
Calls which have been queued for
too long a time are removed; these
callers subsequently also hear the
busy signal. The time until an exter-
nal call is cleared from a queue is de-
fined by the network operator. In
Germany this is usually two minutes
and in other European countries
usually three minutes.
A queue for your telephone can also
be administered when it is part of a
user group, and at the same time it
has an effect on the forwarding of
calls. For details, please refer to User
Groups starting on page 11 and For-
warding Calls starting on page 12.
Note: If a queue for your telephone
is active, it may be wise to activate
call protection.
Accessing Your Voice Box
If your system administrator has
configured a voice box for the tele-
phone number of your terminal,
calls which you do not (or cannot)
accept are diverted to this box.
You can access and edit these mes-
sages from your telephone:
Calling your voice box directly …
(from a telephone whose number is
assigned to your voice box)
1. Enter the telephone number
your system administrator has
configured for OpenVoice.
2. If the PIN query for the voice box
is activated, enter your PIN after
the prompt. This query always
appears for a new voice box. The
default PIN setting is “0000”.
You will now be directly con-
nected with your voice box.
OpenVoice will inform you if
there are any new messages in
this voice box.
3. You can now access and edit
messages and make settings for
the voice box.
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