Error
Cause
Action
Door does not open.
Change the operating mode.
Door does not open.
Reset the emergency shutdown
button (deactivate).
11. Troubleshooting
Rotary switch is set to the ‘Close’
mode.
Emergency shutdown button is acti-
vated in the closed position.
Actuate the emergency shutdown
button and contact the service center.
Door moves forward by a few centi-
meters, but then it moves backwards.
Door does not open.
Connect the main power supply
and check the battery.
Door does not open.
Activated sensor is inoperative.
Notify your service center.
Door remains open. Emergency shutdown button is acti-
vated in the fully-opened position.
Reset the emergency shutdown
button (deactivate).
Door remains open. The main power supply is inacces-
sible and the battery is inoperative.
Reconnect the main power supply
and check the battery.
Door moves forward by a few centi-
meters, but then it moves backwards.
Safety sensors detect an obstacle in
the door’s threshold range.
Remove the obstacle that is in the
door’s threshold range.
The main power supply is inacces-
sible and the battery is inoperative.
Door remains open. Safety sensors are activated. LED
at the sensor turns red.
Remove the obstacle that is in the
door’s threshold range.
Door moves forward by a few centi-
meters, but then it moves backwards.
The activated sensor scans the door
wings.
Contact your service center in order
to get the sensors adjusted.
The encoder line is disconnected or
open.
If a newly installed door fails to start up, or if a function is found to be faulty during automatic operation,
use the error criteria to check whether it is possible to rectify the defect. If it is not possible to restore the
door to a secure operational status, decommission the door temporarily and notify your service partner.
40
EN.22.04032019
To Next Page
Loading...