Failure to Boot (Corruption) Configuration data destroyed or corrupt
Digi CM and Passport Troubleshooting Guide
7
2. Set up a terminal emulation program such as HyperTerminal or PuTTY. Use the following port
parameters:
n baud = 9600
n data bits = 8
n parity = none
n stop bits = 1
n flow control = none
3. Reboot or power on the Digi unit.
4. Press the ESC key within three seconds of applying power to the device. The bios menu
appears.
5. Press 3:Firmware upgrade. The Firmware Upgrade menu appears.
6. Enter the information for the first menu items:
n Protocol: The choices are BOOTP or TFTP
n IP address assigned: Enter the IP address of the Digi unit
n Server IP address: The IP address of the BOOTP or TFTP server
n Firmware File Name: The filename for the firmware
Note Press the ESC key to back up to earlier menu screens.
7. Choose Start firmware upgrade. The firmware upgrade will take several minutes to process.
8. When the upgrade process is complete, press ESC to return to the main menu.
9. Choose Exit and boot from flash.
If this procedure fails to recover the unit, pursue an RMA.
Configuration data destroyed or corrupt
If the configuration data is destroyed or corrupted, the Digi console server automatically restores a
corrupted configuration file system to the factory default settings. However, if the Digi unit fails to
boot in spite of being reset to the factory default settings, the firmware can be restored by using the
Boot Loader program. To restore the Digi unit to the factory default configuration settings, you will
need to use a TFTP or BOOTP server to download the firmware from.
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