If any problems occure with your DIGITTRADE HIGH SECURITY HDD
please read the following checklist to nd a solution.
If further technical support is required, please feel free to contact our
support team.
Problem Symptom Solution
The keypad is in-
active
keypad light is turned off Ensure that the USB
connector is rmly con-
nected to your comput-
er’s USB port. If you are
using Firewire, ensure
that the Firewire connec-
tor is rmly connected to
the computer’s Firewire
port.
“ERROR” LED lights up Ensure that a valid card
is inserted, and that the
card orientation is cor-
rect by inserting the card
with the contacts facing
down.
Authentication fails
“ERROR” LED lights up An incorrect PIN was
entered. Press the “ESC”
button to restart PIN
entry (max. 8 trials).
The drive cannot be
identied
no icon for the device is
shown on the computer
Ensure that the
HS128/256 is not con-
nected to a bus-powered
USB hub or a USB
extension cable. Please
use the delivered USB-Y-
cable.
missing partition or
le system cannot be
detected
Please refer Chapter
“Partitioning / Format-
ting”, p. 41 et seqq.
FAQ - Frequently Asked Questions