Dimplex Revillusion RBF30-FG - Troubleshooting

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Troubleshooting
Problem Display Cause Solution
Fireplace does not turn on with
the manual touch controls
N/A No incoming power
Ensure unit is wired correctly
Check main disconnect panel
Ensure wall switch is on (if applicable)
Fireplace does not turn on with
the remote control
N/A
The batteries in the remote
control are dead or installed
incorrectly
Replace remote control battery
Ensure battery is installed with +
facing up.
Heater does not turn on
---
Heater is disabled
Press and hold
and at the
same time on the hidden touch
controls for 2 seconds to disable
or enable the heat function.
H--
Heater has been permanently
disabled (Heater Hardware
Disconnect)
If installation with heat is desired,
reinstall jumper on main board if
available or purchase new main
board.
Er1
Defective/disconnected
thermistor
Consult service manual.
Er2
High temperature cut-out is
activated
Ensure heater is clean and free
from obstructions. Reset breaker
and wait 5 minutes before turning
unit back on it. If error persists,
see Service Manual.
Heater does not turn off N/A
Normal operation — There is a
2-minute fan delay before heater
turns off
No action required.
Circuit breaker trips or fuse
blows when unit is turned on
N/A Improper circuit current rating
Install unit on a dedicated
minimum 15 amp circuit.
Fireplace does not respond to
commands on the hidden touch
controls.
LOC
Hidden touch controls are locked.
Hold
and at the same time
for 2 seconds on the hidden touch
controls.
For more troubleshooting, consult the
Revillusion Service Manual which can be found at
www.dimplex.com/product-downloads