15
Troubleshooting Guide
PROBLEM CAUSE SOLUTION
General
Circuit breaker trips or fuse blows
when unit is turned on
Improper circuit current rating
Additional appliances may exceed the
current rating of the circuit breaker
or fuse. Plug unit into another outlet
or install unit on a dedicated 15 amp
circuit.
Short in unit wiring Trace wiring in unit
Power cord gets warm
Normal operation
The power cord may get slightly warm
to the touch when the heater is on.
Defective power cord Replace power cord
Firebox does not turn on using the
manual controls
Improper operation Refer to operation section
No incoming power from the electrical
wall socket
Check fuse/breaker panel
Ensure the unit is not plugged into a
power bar, surge protector, extension
cord, etc.
Defective main control board Replace main control board
Loose touchpad connection Check touchpad connection
Defective touchpad Replace touchpad
Defective power supply Replace power supply
Firebox does not respond to the
remote control
Batteries need to be replaced
Change batteries (see Maintenance
section)
Defective remote control Replace remote control
Defective touchpad Replace touchpad
Appearance
Log set dim or not glowing
Loose connection Check wiring connections
Defective log set Replace log set
Flame not visible
Flame is turned o (log models only) Ensure colour theme is not set to t0
Defective ame LED strip Replace ame LED strip
Defective main control board Replace main control board
Left half of ame not visible Broken icker rod Replace icker rod
Media is not illuminated
Unit is set to midnight mode Ensure colour theme is not set to t0
Defective media LED strip Replace media LED strip
Defective main control board Replace main control board
Display is ashing
Loose wiring Check wiring connections
Defective power supply Replace power supply
Defective main control board Replace main control board
Flame is frozen
Defective icker motor Replace icker motor
Defective main control board Replace main control board
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