DirecTV HD DVR Receivers - Frequently Asked Questions

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FREQUENTLY ASKED QUESTIONS
Q: Why does my Progress Bar freeze while acquiring guide data / data from satellite?
While the “Acquiring Guide Data” or “Acquiring Data From Satellite” message is on the screen, progress freezes during download.
Possible Causes:
This may be normal. After five minutes, the screen saver will display. Press any key on the remote to see the progress
bar again.
May happen if your satellite dish isn’t adjusted properly.
Solution:
If satellite data acquisition still does not move forward, press the RESET button behind the access panel door on the front of
the DIRECTV
®
Receiver and wait for program guide information to be acquired.
Q: Why is my screen blue, black, gray or snowy?
Your TV displays a blue, black, gray or snowy screen.
Possible Causes:
Your TV and/or your receiver are not powered on.
The DIRECTV
®
Receiver and most TVs and VCRs let you toggle between different video sources. Your TV may be on a
different input source than what you are trying to view.
Your TV may not support the selected HD resolution from your receiver.
Solution:
Check that the DIRECTV
®
Receiver and TV are both powered on.
If you don’t see the your DIRECTV picture, verify the input your TV is on by turning the TV on and off. Most TVs display the
CHAPTER 7 - TROUBLESHOOTING & FAQS