51
10 Troubleshooting
GB
In “random mode"
the appliance does
not move in straight
paths, although the
area is free.
One of the wheels may be being hindered from turning by dirt.
Remove dirt from the wheel. If required, carefully use scissors or tweezers.
The round broom
has stopped turning.
This round broom might be prevented from freely turning by dirt.
Remove the round broom (ZChapter 4.2, ‘Mounting the round brooms’)
and free it and its receptacle of dirt. If required, carefully use scissors or
tweezers.
The appliance stops
by itself.
The capacity of the battery pack is too weak.
Switch off the appliance via the On/Off switch (position "0") and charge the
battery pack as described, ZChapter 5, ‘Charging the battery pack in the
appliance’.
The appliance will
not charge.
The appliance was not switched on before the charging process.
Make sure that the appliance is switched on (On/Off button to position "1")
before you switch on the power adapter for charging.
The power adapter is not correctly plugged in.
Check whether the plug connector or the power adapter is connected prop-
erly to the respective socket (ZChapter 5, ‘Charging the battery pack in the
appliance’ and ZChapter 6, ‘Charging the battery pack via docking station’
respectively).
The charging contacts on the appliance and the docking station are not in
contact or not sufficiently in contact.
Place the appliance on the docking station again and make sure that the
charging indicator light " " flashes green (ZChapter 6, ‘Charging the
battery pack via docking station’).
The charging contacts on the appliance and docking station are soiled.
Disconnect the power adapter from the docking station and clean the con-
tacts with a dry, lint-free cloth.
The operating time
is becoming in-
creasingly shorter.
The wheels may be being prevented from turning by dirt. This increases the
power required.
Remove dirt from the wheels. If required, carefully use scissors or twee-
zers.
Problem Possible cause / solution
If you cannot solve the problem using this table, contact our service representative (ZPage 184,
‘International Service’) and describe the problem. Our service personnel are specially trained for
such cases and can help you get to the bottom of the matter in a targeted manner, and solve the
problem together with you. In this way, any inconvenience of having to send your vacuum robot to
us can be avoided, and you can use it again quickly.
M611.book Seite 51 Donnerstag, 2. Juli 2015 8:54 08
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