Troubleshooting
4
③
If still failed to connect after
eliminated the possiblities listed
above, please check the compatibility
of smart phone. Android should be
5.0 and IOS should be 8.0 or above..
Please check whether Zigbee function
is open at lock end.
Please ensure the mobile phonenetwork
works well.
②
③
„
Please check whether the message
notification function has been enabled
in the mobile system setting.
Please confirm that APP is under
running.
①
①
②
Type
Symptoms
Solution
Please check whether the distance
between mobile phone and lock is
beyond connection distance (the best
performance distance between the
mobile phone and the door lock is
within the range of visibility and
connection distance may vary from
mobile phone models and door lock
installation environment).
Failed to connect with
Bluetooth APP
Bluetooth
function
„
Failed to unlock
remotely
Zigbee
function
Please ensure the gateway is online
and APP has been bound.
Please ensure the correct activation
PIN code is entered on the lock end.
App has not received
pushing notification
37
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