Dreame H12 Dual User Manual

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Error Possible Cause Solution
The appliance
does not work.
The appliance is out of battery or its
battery level is low.
Fully charge its battery before
use.
The appliance is in the upright
position.
Recline the appliance
backwards.
The appliance is overheatingdue to
blockageand the high-temperature
cut-ohas activated.
Clear the blockage and wait
until the temperature returns
normal.
The Used Water Tank is full. Empty the Used Water Tank.
The handle orUsed Water Tankis
not installed in place.
Ensurethe handle orUsed Water
Tankare all properly in place.
The appliance
charges slowly.
The temperature of the battery is
too low or too high.
Wait until the battery's
temperature returns normal.
The suction power
of the appliance is
weak.
The lter is clogged.
Clean theUsed Water Tankand
thelterthat isin the dust cup.
There are some foreign objects
in the tube and the suction inlet
orthe tube and the suction inletare
blocked.
Clean the tube and the suction
inlet.
The motor is
making a strange
noise.
There is too much dirty water in
theUsed Water Tank.
Empty theUsed Water Tank.
The suction inlet is blocked.
Clear any blockage in the
suction inlet.
The display screen
does not light up
while charging.
The charging base plug is not
inserted into the electrical outlet
properly.
Make sure the charging base
plug is inserted in place.
The appliance is not placed onto
the charging base properly.
Make sure the appliance is
placed onto the charging base
properly.
No wateris
comingout
oftheappliance.
TheClean Water Tankis
notproperlyinstalled in place, or
the water in theClean Water Tankis
insucient.
Re-install or ll theClean Water
Tank.
It takes 30 seconds to dampen the
brush roller.
Turn on the applianceandcheck
again in 30 seconds.
The vent leaks
water.
A collision or a sharp pull causes
water to enter the motor.
Movethe appliancegently back
and forthwhile itis turned on.
Thelteris not completely dry after
being cleaned.
Dry the lter completely before
use.
Self-cleaning fails.
The brush roller may be jammed by
largedebris.
Open the brush roller cover to
check and clean the brush roller.
The appliance is not being charged.
Make sure the appliance is
being charged before enabling
the self-cleaning function.
Self-cleaning cannot be enabled if
the battery level is lower than 15%.
The self-cleaning function
canonlybe enabledwhen the
appliance is being charged and
the battery level is more than
15%.
TheUsed Water Tankis not installed
in place, or theUsed Water Tankis
full.
Re-install or empty theUsed
Water Tank.
TheClean Water Tankis not installed
in place, or the water in theClean
Water Tankis insucient.
Fill or re-install theClean Water
Tank.
Poor drying
performance.
The air outlet and air inlet of the
charging base may be blocked.
Check and clear the blockage of
air outlet and air inlet.
If an error occurs, the appliancewill stop working. Please refer to the following table for
troubleshooting. If the problem persists, please contact the customer service.
Troubleshooting Troubleshooting
For additional services, please contact us via aftersales@dreame.tech
Website: https://global.dreametech.com

Dreame H12 Dual Specifications

General

Battery Capacity	4000 mAh
Water Tank Capacity	900 ml
Dirty Water Tank Capacity	700ml
Display	LED Display
Self-cleaning	Yes
Type	Cordless Wet and Dry Vacuum Cleaner
Charging Time	4 hours
Accessories	Charging Base, Cleaning Brush
Run Time	35 minutes