Dreame HHR22B - Troubleshooting Guide

11
Troubleshooting
Error
Possible Cause
Solution
The appliance does not work.
The device is discharged.
Before use, ensure the battery is fully
charged.
The appliance is in an upright
position.
Tilt the appliance backwards.
Overheating mode is activated and
the appliance is locked.
Clear the blockage.
Wait until the temperature returns to
normal.
The Used Water Tank is full.
Empty the Used Water Tank.
The Clean Water Tank is empty.
Fill the Clean Water Tank with water.
The handle or Used Water Tank is not
installed in place.
Ensure that the handle or Used Water
Tank are all properly in place.
The appliance charges slowly.
The battery temperature is either too
low or too high.
Wait until the battery's temperature
returns to normal.
The appliance has weak suction
power.
The filter is not installed in place.
Ensure the filter is installed in place.
The filter is blocked.
Clean the filter.
Either the suction inlet or the tube is
blocked or contains foreign objects.
Clean the tube and the suction inlet.
The motor is producing an unusual
sound.
The Used Water Tank contains an
excessive amount of dirty water.
Empty the Used Water Tank.
The suction inlet is blocked.
Remove any obstacles from the suction
inlet.
While charging, the display screen
does not light up.
The power adapter plug has not been
inserted correctly into the electrical
outlet.
Make sure the power adapter plug is
inserted correctly.
The appliance is not correctly
positioned on the charging base.
Make sure the appliance is placed
correctly on the charging base.
The appliance is not dispensing
water.
The Clean Water Tank is not correctly
installed in place, or the water in the
Clean Water Tank is insufficient.
Re-install or fill the Clean Water Tank.
It takes thirty seconds to dampen the
brush roller.
Turn on the appliance and check again
in thirty seconds
The vent leaks water.
Water enters the motor when there is
a collision or sharp pull.
While the appliance is turned on, move
it gently back and forth.
After cleaning, the filter remains
slightly damp.
Before use, make sure that the filter is
completely dry.
Self-cleaning has not worked.
Large debris can jam the brush roller.
Open the cover to check and clean the
brush roller.
The appliance is not positioned
correctly on the charging base.
Before activating the self-cleaning
feature, make sure that the appliance is
charging.
If the battery level is lower than 20%,
self-cleaning cannot be enabled.
Charge the appliance battery to more
than 20% before use.
The Used Water Tank is not installed
on site or is full.
Re-install or empty the Used Water
Tank.
The Clean Water Tank is not installed
in place or is insufficient.
Fill or re-install the Clean Water Tank.