Appendix B: Troubleshooting Guide
60
Trouble Cause Troubleshooting
Trouble [5] Zone Fault (Cont.)
One or more wireless devices have not
checked in within the programmed time
• If the trouble occurs immediately, a conflict with a hard wired
zone exists:
• The zone being used is already assigned to a PC5108 zone
expander
• The zone being used is assigned as a keypad zone
• Perform a Module Placement Test – Program Section [904] and
verify the wireless device is in a good location.
• If bad test results occur, test the wireless device in another
location
• If the wireless device now tests good, the original mounting
location is bad
• If the wireless device continues to give bad test results
replace the wireless device
A short circuit is present on one or more
zones with double end-of-line resistors
enabled
• Remove the wire leads from Z and COM terminals and measure
the resistance of the wire leads.
• A short circuit indicates a short in the wiring.
• Connect a 5.6K resistor (Green, Blue, Red) across the Z and
COM terminals.
• Verify the trouble condition clears.
Trouble [6] Zone Tamper Press [6] to determine specific zones with a tamper trouble
A tamper condition is present on one or
more wireless devices
• Perform a Module Placement Test –Section [904]
• Violate, then restore the tamper:
• If no test result then replace wireless device
An open circuit is present on one or more
zones with double end-of-line resistors
enabled
• Remove the wire leads from Z and COM terminals.
• Measure the resistance of the wire leads.
• Open circuit indicates a break in the wiring.
• Connect a 5.6K resistor (Green, Blue, Red) across the Z and
COM terminals.
• Verify the trouble condition clears.
Trouble [7] Wireless Device Low Battery/Delinquency Press [7] to toggle through specific device troubles.
1st press
– Wireless Zones
2nd press
– Handheld Keypads
3rd press
– Wireless Keys
4th press
– RF Delinquency
One or more wireless devices has a low
battery or is delinquent
NOTE: The event will not be logged to
the event buffer until the wireless device
low battery delay time expires
• Program Section [377] Opt 9
Replace battery for zones with low battery trouble. Perform walk test
to ensure zone is functioning if zone is delinquent.
NOTE: Replacing batteries will cause a tamper. Replacing cover will
restore the tamper causing the associated reporting codes to be sent
to the Central Station.
Trouble [8] Loss of Clock/Date
The main panel internal clock is not set To program the time and date:
• Enter [][6][Master Code] then Press [1]
• Enter the time and date (in military) using the following format:
HH:MM MM/DD/YY
Example.
For 6:00 pm, Dec 25, 2010
Enter: [18] [00] [12] [25] [10]
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