18
HSPA(3G) Alarm Communicator Installation Manual
NOTE: For additional details:
• Refer to section [983] for troubleshooting the firmware updates
• Refer to section [984] to verify the trouble status
• Refer to section [985] for troubleshooting the radio status
COMMUNICATOR TROUBLESHOOTING
Table 8: Trouble indications
Trouble
Indication
Trouble
Indicator
Digit
Possible
Causes
Trouble Possible Solution
No Indication N/A No Power
• Check the power connections between the panel and the communicator.
• Confirm PC-LINK cable is properly installed between communicator and
panel.
Yellow LED –
ON Solid
N/A No Signal
• Confirm that cellular network service is active in your area.
• Ensure the antenna is securely connected to the radio. Check antenna stub
cable is securely connected to the radio.
• If an external antenna is used, ensure the antenna is securely screwed on to the
antenna cable connector. Check external antenna for damage or open/short.
Trouble LED –
2 Flashes
02
Panel
Supervision
Trouble
• Check section [382] toggle option[5] is ON (Alternate Communicator
Enabled).
• Ensure the PC-LINK cable between the panel and communicator is connected
properly (not reversed) and is securely in place.
Yellow LED –
5 Flashes
05 Cellular Trouble
• Confirm that cellular service is available and active in your area.
• Check all antenna connections.
• Ensure average radio signal strength is CSQ 5 or higher. (See Table 7 ).
• Ensure the SIM card is properly inserted into the SIM card holder.
• Ensure the SIM card has been activated (could take up to 24 hrs after install).
• If this trouble persists, you must relocate the panel (and communicator) or
install an external antenna extension kit.
Yellow LED –
6 Flashes
06
Ethernet
Trouble
• Check with your ISP to confirm Internet service is active in your area.
• Ensure your Ethernet cable is securely inserted into the RJ45 jack of the com-
municator and the hub/router/switch.
• Check the link light on the hub/router/switch is ON. If link light is OFF, start
the hub/router/switch.
• If DHCP is used, ensure that the unit has an assigned IP address from the
server. In Section [851] [992] verify a valid IP address is programmed. If not,
contact the network administrator.
• If problem persists, replace the Ethernet cable and RJ45 connector.
Yellow LED –
7 Flashes
07
Receiver Not
Available
• Ensure that the Ethernet path has Internet connectivity.
• If using a static IP address, confirm that the gateway and subnet mask are
entered correctly.
• If the network has a firewall, ensure the network has the programmed
outgoing ports open (default UDP port 3060 and port 3065).
• Ensure that all the receivers are programmed for DHCP or have the proper IP
address and port number.
• Ensure the cellular receiver APNs have been programmed with the access
point name provided by your cellular provider.
• If Common Mode is used, and only one path is initialized while the other path
is not successful, generate a manual test transmission over both paths or power
cycle the communicator to recover the ‘Receiver Not Available’ trouble.
Yellow LED –
8 Flashes
08
Receiver
Supervision
Trouble
• This trouble is indicated when supervision is enabled and the unit is not able to
successfully communicate with the receiver.
• If this trouble persists, contact your central station.
Yellow LED -
9 Flashes
09 FTC Trouble
• The unit has exhausted all communications attempts to all programmed
receivers for events generated by the communicator.
• Restart the system, if trouble persists, contact your dealer.
Yellow LED –
12 Flashes
0C
Module
Configuration
Trouble
• This indication appears when section [021] system account code or
sections [101]; [111]; [201]; and [211] receiver account code have not been
programmed. Ensure that a valid account code has been entered in these sec-
tions.
All LEDs flash-
ing together
N/A
Boot Loader
Failed
• Disconnect power, then reconnect power to the communicator module.
Red and Yellow
LEDs flashing
together
N/A
Initialization
Sequence
• The unit is still initializing please wait while the unit gets its programming and
establishes a connection to all programmed receivers.
Note: This process may take several minutes to complete.
Only Green
LEDs flashing
N/A
Hardware
Default Jumper
• The hardware default jumper is installed and must be removed. See Figure 3.
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