Warranty and Return
Warranty
What
does this
warranty
cover? This Limited Warranty is provided by Xantrex
Technology Inc. ("Xantrex") and covers defects in workmanship and materials in your
Duracell® Powerpack 300. This warranty period lasts for 6 months from the date
of
purchase at the point
of
sale
to
you, the original end user customer. You require
proof
of
purchase to make warranty claims.
What
will
Xantrex
do? Xantrex will, at its option, repair or replace the defective
product free
of
charge, provided that you notify Xantrex
of
the product defect within the
Warranty Period, and provided that Xantrex through inspection establishes the existence
of
such a defect and that it is covered by this Limited Warranty.
Xantrex will, at its option, use new and/or reconditioned parts in performing warranty
repair and building replacement products. Xantrex reserves the right to use parts or
products
of
original or improved design in the repair or replacement.
If
Xantrex repairs or
replaces a product, its warranty continues for the remaining portion
of
the original
Warranty Period or 90 days from the date
of
the return shipment to the customer,
whichever is greater. All replaced products and all parts removed from repaired products
become the property
of
Xantrex.
Xantrex covers both parts and labor necessary to repair the product, and return shipment to
the customer via a Xantrex-selected non-expedited surface freight within the contiguous
United States and Canada. Alaska and Hawaii are excluded. Contact Xantrex Customer
Service for details on freight policy for return shipments outside
of
the contiguous United
States and Canada.
How do you get service?
If
your
product
requires troubleshooting
or
warranty
service,
contact
your
dealer.
If
you are unable to contact your dealer, or the dealer is unable to provide service, contact
Xantrex directly at:
Phone: 1 408 987 6359
Website: www.xantrex.com/support
Direct returns may be performed according to the Xantrex Return Material'Authorization
Policy described
in
your product manual. For some products, Xantrex maintains a network
of
regional Authorized Service Centers. Call Xantrex or check our website to see
if
your
product can be repaired at one
of
these facilities.
What
proof
of
purchase
is
required?
In any warranty claim,
dated
proof
of
purchase
must accompany the product and the product must not have been disassembled or
modified without prior written authorization by Xantrex.
Proof
of
purchase may be
in
anyone
of
the following forms:
• The dated purchase receipt from the original purchase
of
the product at point
of
sale to
the end user, or
• The dated dealer invoice or purchase receipt showing original equipment
manufacturer (OEM) status, or
• The dated invoice or purchase receipt showing the product exchanged under warranty
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