dutch id PHANTOM - Troubleshooting and Error Messages; Battery Issues; On-board Computer Issues

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11. Possible problems/error messages that
may arise
11.1.Baery
Thebaerykisprotectedagainstdeepdischarging,overcharging,overheangandshort
circuits.Inhazardoussituaons,thebaeryisautomacallydisengagedandanerrordisplayed.
Error message Possible cause Soluon
Thebaeryk is too warm or
too cold.
Disconnect the charger l
andallowthebaeryk and
charger to cool. Only resume
chargingonceboththebaery
and charger have cooled.
Thebaerykisdefecve. Contactaqualiede-bike
specialist to replace the
baery.
NoLEDslightwhilethebaery
k is connected to the charger
l.
At least one of the plugs is not
connected correctly.
Check all connectors.
Thebaerycontactsorports
are dirty.
Carefullycleanthebaeryport
andcontactswithaso,dry
cloth.
Thewallsocketisdefecve. Try another socket.
The cable or charger is
defecve.
ContactDutchIDoraqualied
e-bike specialist.
11.1.1. On-board computer
Theon-boardcomputerconnuouslychecksthatallpartsareworkingcorrectly.Ifafaultis
idened,anerrormessagewillbeshownonthedisplayoftheon-boardcomputerO.
Dependingontheerrormessage,thepowerunitmaybeautomacallyturnedo.Whenthis
happens,youcanconnuecyclingwithouttheassistfeature.Checkthemeaningandpossible
soluontotheerrormessagebeforethenexttrip.
To do so, visit www.dutch-id.nl and click on the manual for the Bosch parts or scan the QR code
on the inside of the cover of this manual.
Iftheon-boardcomputerdoesnotfunconcorrectlyandcannolongerbeoperated,resetthe
on-boardcomputerbypressingtheon/obuonontheon-boardcomputerforatleasteight