Owner's Guide
29
Part: XXXXX Rev XX
Requesting Service
First follow the instructions in the troubleshooting section ( p.25 to p.28).
If the error is not corrected, contact Dux Service Department at 1300 365 115.
Warranty
For repairs after the warranty period, there will be a charge on any service, and service will only be
performed if the unit is deemed repairable.
See warranty Document on page 34.
Period of Time for Stocking Repair Parts
Dux will stock repair and maintenance parts for this unit within ten (10) years of the date of original
manufacture.
Reinstallation
If you want to reinstall the appliance at a different location, confirm that the gas and power
supply indicated on the data plate are available at the new location. If you are not sure, consult the
local utility company.
If you move to a region that uses a different type of gas, conversion and adjustment of the appliance
will be necessary.
We will need to know:
The Models
Date of purchase ..... (see the warranty)
Details of problem ... (flashing error codes, etc., in much detail as possible)
Your name, address, and telephone number
Desired date of visit
Follow-up Service
Condensing Models
26ECB5N
26ECB5L
26ECB6N
26ECB6L
21ECB5N
21ECB5L
21ECB6N
21ECB6L
Non Condensing Models
21ENB5N 26ENA5N
21ENB5L 26ENA5L
21ENB6N 26ENA6N
21ENB6L 26ENA6L
17ENB5N
17ENB5L
17ENB6N
17ENB6L
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