Owner's Guide
34
Part: XXXXX Rev XX
Dux Manufacturing Ltd (Dux)
Manufacturer’s Warranty
(Applicable for purchases from 1 April 2016)
Dux continuous ow water heater Warranty:
• 12 years heat exchanger warranty.
• 3 year parts and labour.
The bene ts provided to you by the warranty and
replacement guarantee (collectively “Warranty”)
are in addition to the guarantees and other rights
and remedies available to you under the Australian
Consumer Law (“ACL”).
If the Unit fails to conform to this Warranty during
the applicable period, Dux will replace any failed
component or where necessary, in the absolute
discretion of Dux, replace the Unit free of charge
including reasonable labour costs incurred in normal
business working hours.
This Warranty only applies to defects which have
arisen solely from faulty materials or workmanship in
the Unit and does not apply to other defects which
may have arisen as a result of, without limitation,
the following: accidental damage, abuse, misuse,
maltreatment, abnormal stress or strain, harsh
or adverse water conditions including excessive
water pressure or temperature, neglect of any
kind or otherwise as a result of any use of the Unit
contrary to the product manual or other instructions
provided by Dux. Alterations or repair of the Unit
other than by an accredited and licensed service
agent or technician are not covered. Attachment
of accessories or use of non-genuine replacement
parts other than those manufactured or approved by
Dux are not covered by this Warranty.
This Warranty applies only to the Unit and does
not cover any ancillary plumbing or electrical parts
supplied by the installer such as pressure limiting
valve, tempering valve, line strainer, stop cocks, non-
return valve, electrical switches, pumps or fuses, or
faulty installation.
The Unit must be installed by a licensed
tradesperson in accordance with information set
out in the manual supplied with the Unit and/or
any relevant statutory requirements. If the Unit is
located in a position that does not comply with
the installation instructions or relevant statutory
requirements, then this Warranty does not cover
major dismantling or removal of cupboards, doors,
walls or special equipment and/ or excessive
labour, at the determination of Dux, to make the Unit
accessible for repair or replacement.
As required by legislation, including under the ACL,
any claims for damage to furniture, carpets, walls,
foundations or any other consequential loss either
directly or indirectly due to defects of any kind in
a Unit will only be met by Dux where the damage
could be considered reasonably foreseeable and
installed complying with the installation instructions
and all relevant statutory requirements.
In addition to this Warranty, certain legislation
(including the ACL) may give you rights which cannot
be excluded, restricted or modi ed. This Warranty
must be read subject to such legislation and
nothing in this Warranty has the effect of excluding,
restricting or modifying those rights.
If Dux fails to meet a guarantee under the ACL, your
remedy for such failure may be limited to any one or
more of the following:
• replacement of the Unit;
• repair of the Unit;
• refunding the cost of the Unit;
• payment of reasonable costs of having the Unit
repaired;
• payment in respect of the reduced value of the
Unit.
Warranty claims can be placed by completing
the following steps:
Contact Dux on 1300 365 115 and select the
Service option followed by the Hot Water option.
• Provide the serial number and model number of
the HWS located on the white compliance sticker.
• Provide full name, address and contact number.
• Provide proof of installation of the unit, for
warranty to commence from the Date of
Installation of the unit. If proof of installation or
purchase cannot be provided, then Date of
Manufacture of the unit will be used to determine
warranty commencement date.
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