5
Inspection or Repairs
If your product needs to be inspected or repaired, please call for a Return Merchandise Authorization (RMA).
Pack the product securely using a shipping carton. Please note that original boxes may be included, but are not
designed to withstand the rigors of shipping without additional protection. Ship via a carrier that provides tracking
and insurance for lost or damaged parcels, as Horizon Hobby, Inc. is not responsible for merchandise until it
arrives and is accepted at our facility. Include your complete name, address, phone number where you can be
reached during business days, RMA number, and a brief summary of the problem. Be sure your name, address,
and RMA number are clearly written on the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt verifying the proof-of-purchase date.
Providing warranty conditions have been met, your product will be repaired or replaced free of charge. Repair or
replacement decisions are at the sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty and the expense exceeds 50% of the retail purchase cost, you
will be provided with an estimate advising you of your options. You will be billed for any return freight for non-
warranty repairs. Please advise us of your preferred method of payment. Horizon Hobby accepts money orders
and cashiers checks, as well as Visa, MasterCard, American Express, and Discover cards. If you choose to pay by
credit card, please include your credit card number and expiration date. Any repair left unpaid or unclaimed after
90 days will be considered abandoned and will be disposed of accordingly.
Electronics and engines requiring inspection or repair should be shipped to the following address (freight prepaid):
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other products requiring inspection or repair should be shipped to the following address (freight prepaid):
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
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