4810 Clover Road • Greensboro, NC 27450 • 1-800-336-2776 • www.eagleequip.com • © Eagle Equipment 2017.12 • page 3
PLEASE READ THE ENTIRE MANUAL BEFORE ANY
INSTALLATION AND OPERATION OF EQUIPMENT.
TERMS AND CONDITIONS
Please read these terms of service carefully. Standard Tools and Equipment Co.’s policy.
These terms and conditions of sale (“Agreement”) are applicable to any order placed by you (the
“Customer”) with and accepted by Standard Tools and Equipment Co. (referred to herein as “STE”).
Standard Tools and Equipment Co. is the parent company of the Eagle Equipment™ brand and the
Tools USA brand. The terms of service are rules that our customer and STE agree to abide by prior to
doing business together.
Risk of Loss / Freight / Shipping
All shipments are FOB the STE warehouse, which means that ownerships of these goods transfers to
the customer when they leave our dock. We use common carriers that have a demonstrated history of
timely deliveries and competitive freight rates for the benet of our customer. Most of these carriers
have restrictions on delivering to residential addresses and may require pick-up at freight terminal.
There are additional fees for residential, limited access and remote delivery. There are additional fees
for lift gate services and scheduled deliveries from the freight carriers.
Delivery, Unloading and Freight Damage
Unloading: The customer is responsible for unloading the shipment from the carrier’s truck. This may
require a forklift and/or lift gate service. Please note that equipment will require a forklift to unload
and they cannot be unloaded using a lift gate vehicle. The STE customer care team can advise you
prior to shipping what will be needed to unload your shipment and the approximate weight of the
shipment.
Damages: Any charges or damages that may be incurred as a result of unloading from the carrier’s
truck is the customer’s responsibility. Depending on your situation, it may be advantageous to have
your products shipped to a freight terminal where the freight company’s personnel can load it onto
your trailer or truck. Please note that equipment will require a forklift to unload and they cannot be
unloaded using a lift gate vehicle.
Upon delivery, it is very important that you inspect all of your products immediately. While we make
every attempt to prevent freight damage by properly packaging your order, sometimes damage occurs
in transit. For your protection, it is imperative that you note any and all damage you observe on the
Delivery Receipt (Bill of Lading) that the carrier will ask you to sign. This will establish your right to
le a claim against the freight carrier for this damage. If there are notable shipping damages to your
equipment at time of delivery, we advise that you deny the shipment and note “Arrived Damaged” on
the Bill of Lading. We also advise that you take photos of the damage for your freight claim with the
freight carrier. The carrier will then return the damaged equipment to their warehouse for inspection.
You are then advised to contact STE concerning your damaged shipment.
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