Eaton 5E Series - Troubleshooting; Understanding UPS Alerts and Indicators; Troubleshooting Common Issues

15
7 Troubleshooting
TheEaton5Eisdesignedforreliable,autonomousoperaonwhileprovidingyou
withnocaonsandalertswhenevera
potenaloperaonalorperformanceissueoccurs.
Usually the alarms shown by the control panel do not mean that the output power
isaected.Instead,theyareprevenvealarmsintendedtoalerttheuser.
• EventsaresilentstatusinformaonthatarerecordedintotheEventlog.Exam-
ple=“ACfreqinrange”.
• Alarms are recorded into the Event log and displayed on the LCD status screen
with the logo blinking. Some alarms may be announced by a beep every 3 sec-
onds.Example=“Baerylow”.
• FaultsareannouncedbyaconnuousbeepandredLED,recordedintotheFault
loganddisplayedontheLCDwithaspecicmessagebox.Example=Out.short
circuit.
UsethefollowingtroubleshoongcharttodeterminetheUPSalarmcondion.
Condions Possible cause Acon
The UPS outlets are
not supplied with
power or the UPS
cannot be turn on
aer pressing the
buon
The ON/OFF Buon is not
pressed or the ON/OFF but-
ton is pressed too briey.
Press the buon connuously for
more than 2 seconds and check
that LED turns to green.
The connected devic-
es are not supplied
when AC power fails.
The devices are not connect-
ed good to the UPS outlets .
Check the cables and reconnect
the devices to the UPS outlets.
Green LED ashes
every 1 second and
audio alarm beeps
every 5 seconds.
The UPS frequently operates
on baery power because
the AC power source is of
poor quality.
Have the electrical installaon
checked by a professional or use
another wall outlet.
Green LED ashes
every 1 second and
audio alarm beeps
every 1.5 second.
UPS operates on baery
power with a low baery
The actual me to shutdown may
vary signicantly, prepare your
equipment for shutdown.
Baery discharging
me diminishes
Baery not yet been fully
charged or overloaded
Keep UPS connected to ulity
power persistently for more than
6 hours to recharge the baeries.
Or remove some noncrical loads.