EMR-4000 IM02602009E
PowerPort-E Troubleshooting during Setting up the Connection
Make sure that the Windows service
Telephony
is started. In [Start>System Control >Administration >Services] the
service »Telephony« must be visible and must have been started. If not, the service has to be started.
For establishing the connection, the User needs to have sufficient rights (administration rights).
If a firewall is installed on your computer, TCP/IP port 52152 must have been released.
If your computer does not have a serial interface, the User needs a
USB-to-serial-adapter
, approved by Eaton
Corporation. This adapter has to be properly installed.
Ensure that a null modem cable is used (a standard serial cable without control wires does not enable
communication).
www.eaton.com 148
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