EKF Quo-Test - Returning an Analyzer

Section 7 - Page 2 of 2
3121-9001-0167_EN.03.00_QT_Manual 04/2016
Returning an Analyzer
A signed certicate of decontamination must be completed and a
‘Return Authorization Number’ is required from EKF-diagnostic GmbH before
returning an analyzer for investigation.
ContactyourlocaldistributortoobtainaReturnAuthorizationNumberand
decontamination certicate. When returning the analyzer, include a copy of the
detailsoftheproblemalongwithyourcontactdetails,theReturnAuthorization
Number and decontamination certicate.
Returntheanalyzerinitsoriginalpackagingwithsufcientprotectivematerial
to protect the analyzer from further damage during transit. Analyzers damaged
in transit are not covered by the terms of the warranty.
Shiptoyourlocaldistributoror
directly to:
CustomerSupport
EKF-diagnostic GmbH
Ebendorfer Chaussee 3
39179 Barleben
Germany
Phone:+4939203511414
Email: support@ekf-diagnostic.de
Upon receipt of the analyzer, it will be investigated and providing it is within warranty
and the tamper proof quality control label on the rear of the system is intact, EKF-
diagnostic GmbHd will promptly repair or replace the analyzer.
Analyzers that have not been maintained in accordance with the operating
instructions, which have been misused or abused or which are no longer under
warranty will be repaired and returned with a service charge.