Boiler does not reach the
temperature needed
Use properly seasoned wood
Primary air conduit choked
Call service – not covered by
warranty
Secondary air conduit choked
Call service – not covered by
warranty
Smoke tube of heat
exchanger choked
Clean with supplied cleaning
shield or call service – not
covered by warranty
Wrong regulation of the air
and wood gas
Call service – not covered by
warranty
Replacement part – not
covered by warranty
Replacement – not covered
by warranty
Replacement – not covered
by warranty
Smoke coming out of the
cleaning cover
Repair/replace rope or call
service – not covered by
warranty
Rope's replacement – not
covered by warranty
Cover warped – overheating
Replace cover or call service
– not covered by warranty
Smoke coming out while
loading (a little smoke is
acceptable)
Strong winds blow the smoke
back into the chimney
Consider installing a special
chimney cap – not covered by
warranty
Consult a chimney
maintenance professional
(chimney sweep)
Smoke coming out of the
loading door when closed
Adjust door hinge per
instructions
Replace rope or call service –
not covered by warranty
Replace door – not covered
by warranty