Eldes ESIM320 - Technical Support and Troubleshooting; Troubleshooting Common Issues; Restoring Default Parameters; Firmware Update via USB Cable

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ELDES GATE CONTROLLER ESIM120/320 User Manual v.1.1
20. TECHNICAL SUPPORT
20.1. Troubleshooting
Indication Possible reason
Indicators SIM STAT and NETW are OFF · No mains power
· Wrong wiring
· Blown fuse
· Disconnected antenna
· Micro-controller could not start due to electrical mains noise or static discharge
Indicator SIM STAT is ON · Missing SIM card
· PIN code is enabled
· SIM card is inactive
Indicator SIM STAT is ashing · Connection fault
Unable to receive any SMS text messages to
the administrator phone number or control the
output
· Insucient SIM card credit balance
· Caller's phone number is set up as withheld (hidden)
· No network signal
· Wrong administrator/user phone number
· Administrator/user phone number is not set
· SIM card was replaced before disconnecting mains power
· Incorrect SMS center phone number
Unable to connect to the device remotely via
GPRS connection
· GPRS settings (APN, user name, password) not set.
· Insucient SIM card credit balance
· Mobile internet service (GPRS) not activated on the SIM card.
Received SMS text message “Wrong syntax” · Incorrect SMS text message structure
· Unnecessary space character might have been typed in SMS text message
For product warranty repair service, please contact your local retail store where this product was purchased.
If your problem could not be xed by the self-guide above, please contact your local distributor. More up to date information about your
device and other products can be found at the manufacturer’s website eldesalarms.com
20.2. Restoring Default Parameters
1. Power down the device.
2. Short-circuit (connect) the DEF pins.
3. Power up the device for 7 seconds.
4. Power down the device.
5. Remove the short-circuit from DEF pins.
6. Parameters restored to default.
20.3. Updating the Firmware via USB Cable
1. Power down the device.
2. Short-circuit (connect) the DEF pins.
3. Connect the device via USB cable to the PC.
4. Power up the device.
5. The new window must pop-up where you will nd the .bin le. Otherwise open My Computer and look for Boot Disk drive.
6. Delete the .bin le found in the drive.
7. Copy the new rmware .bin le to the very same window.
8. Power down the device.
9. Unplug the USB cable.
10. Remove the short-circuit from DEF pins.
11. Power up the device.
12. Firmware updated.
NOTE: It is strongly recommended to restore default parameters after the rmware update.