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TROUBLESHOOTING FOR YOUR FIREPLACE
Problem Possible Cause Suggested Solution
When the remote is activated nothing
happens
Gas supply is turned off or low
pressure Powerflue fan loom is not
connected Flues not connected or
incorrectly installed; refer red/black
labels
Reprogram the remote to the receiver
(Refer to the Remote section in the
manual)
The remote batteries are flat Replace the Battery
The remote operates but appliance
does not operate or spark
Gas supply is turned off or low
pressure
Check if the gas supply is turned on
and the pressure is optimum
Powerflue fan loom is not connected Connect Powerflue fan loom
Flues not connected or incorrectly
installed; refer red/black labels
Check Installation and connect flues
The fire cuts off and won’t relight The over temp snap disc has been
activated.
Allow the fire to cool down and then
try to relight the fire. If the fire fails to
relight, contact the manufacturer.
The fan will not come on Possible caused by overheat or
electrical fault.
Contact the manufacturer.
Flame appears to be low Pressure not set All pressures are set in the factory at
the time of manufacture, however the
installing plumber mus make sure the
pressures are correct.
*If your fireplace still does not operate correctly consult your dealer. All service and repairs should be performed by an authorised agency. All
spare parts and optional trim finishes are available from Glen Dimplex Pty Ltd.
Techrite Flash code sequence-normal operation
Off Red 1 Long
Prepurge Red 1 Long 5 Short
Sparking Red 1Long 1 Short
Normal running operation Red 1 Long
Normal postpurge (300 seconds) Red 1 Long 5 Short
Off Red 1 Long
Other Code
Fault Lockout Red 2 Long 1 Short
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