10
EMC Connectrix B Series DS-300B Hardware Reference Manual
Preface
Where to get help EMC support, product, and licensing information can be obtained as
follows.
Product information — For documentation, release notes, software
updates, or for information about EMC products, licensing, and
service, go to the EMC Powerlink website (registration required) at:
http://Powerlink.EMC.com
Technical support — For technical support, go to EMC Customer
Service on Powerlink. To open a service request through Powerlink,
you must have a valid support agreement. Please contact your EMC
sales representative for details about obtaining a valid support
agreement or to answer any questions about your account.
Working with
customer support
Contact the EMC Customer Support Center for hardware, firmware,
and software support, including product repairs and part ordering.
To expedite your call, have the following information available:
◆ General information
• Technical Support contract number, if applicable
•Switch model
• Switch operating system version
• Error numbers and messages received
• supportSave command output
Courier Used for:
• System output, such as an error message or script
• URLs, complete paths, filenames, prompts, and syntax when
shown outside of running text
Courier bold Used for:
• Specific user input (such as commands)
Courier italic Used in procedures for:
• Variables on command line
• User input variables
< >
Angle brackets enclose parameter or variable values supplied by
the user
[ ]
Square brackets enclose optional values
|
Vertical bar indicates alternate selections - the bar means “or”
{ }
Braces indicate content that you must specify (that is, x or y or z)
...
Ellipses indicate nonessential information omitted from the
example