Why is nothing printing on my Entrust Network Hardware card?
If nothing prints on the card, it might be because the print ribbon wasn't loaded correctly. Remove the print ribbon and install it again correctly. Alternatively, the page size might not be set to ISO ID-1. To fix this, use your card production application to access the printer’s print setup and select ISO ID-1 for the page size.
Why do the photos look faded when printed with my Entrust Network Hardware?
If the photos look faded, you may need to adjust color settings because the image capture system needs adjustment.
How to fix color panel alignment issues on Entrust Network Hardware?
To correct the alignment issue where one color panel is not aligned correctly with other color panels, first, try running a cleaning card. If the issue persists, ensure that the cards you are using meet the size requirement for the printer.
Why does the print quality change between cards on my Entrust Network Hardware?
If the print quality changes from the previous card, it is likely because the ribbon type was changed while card jobs were still in the printer queue. To resolve this, allow all queued jobs to complete before changing the type of ribbon in the printer.
Why are there lines appearing on the cards printed by my Entrust Network Hardware?
If one or more lines appear on the card, it indicates that the printhead is either dirty or damaged. You should clean the printhead.
How to fix a loose network cable on Entrust Network Hardware?
To fix a loose network cable, reconnect the data cable to both the network port and the printer. After reconnecting, restart the printer.
How to fix color printing on top of black background issue with Entrust Network Hardware?
To resolve the issue where color printing on top of a black background does not print on the card, change the 100% black background to a color near black. This ensures that it prints using the YMC (color) panels of the print ribbon.
Why is part of the printed image discolored on my Entrust Network Hardware card?
If part of the printed image is discolored, it may be because the cards have fingerprints or other dirt on them, so handle cards carefully. It may also be caused by printing photos over signature panel residue, so design the card to avoid this. Another cause may be that the rollers are dirty or the card packaging contains debris, so run a cleaning card.
What to do if my Entrust Network Hardware printed card has small unprinted areas?
If the printed card has small unprinted areas, it could be due to several factors. Check the cards for scratches, and handle them carefully to avoid further damage. Ensure the cards meet the printer's requirements, as embedded particles, an uneven surface, or burrs on the card edge can cause this issue. Additionally, try running a cleaning card to address dirty rollers or debris from the card packaging.
Why is the printing blurred on my Entrust Network Hardware?
If printing appears blurred, it could be due to several reasons. First, ensure that the cards you are using have a glossy finish, as matte cards can cause blurring. Second, dirty rollers can also lead to blurred printing; try running a cleaning card to resolve this. Finally, a dirty printhead might be the culprit, so clean the printhead.
Details the printer's front panel controls: Power, User, and navigation buttons.
Provides steps to display and record the printer's IPv4 and IPv6 network addresses.
Instructions for printing a one-sided test card to verify printer functionality.
Guides on loading cards into single-hopper and multi-hopper printers.
Recommends regular cleaning for optimal printer performance.
Procedures for cleaning the printer using a cleaning card and rollers.
Instructions for cleaning the printhead edge with a swab to maintain print quality.
Steps to isolate issues with power, connectivity, and test card printing.
Addresses issues that may prevent successful printer installation, including network setup.
Troubleshooting common problems with card print quality, such as lines or blurriness.
Diagnosing issues related to magnetic stripe loading, encoding, and reading.
Procedures for safely removing jammed cards from the printer.
Explains common error codes and messages displayed on the LCD and Dashboard.
General| Print Technology | Direct-to-card dye-sublimation/resin thermal transfer |
|---|---|
| Print Resolution | 300 dpi |
| Connectivity | USB 2.0, Ethernet |
| Power Supply | 100-240 VAC, 50/60 Hz |
| Operating Temperature | 60°F to 95°F (15°C to 35°C) |
| Print Capabilities | Single-sided |
| Card Capacity | Input hopper: 125 cards; Output hopper: 25 cards |
| Card Thickness | 0.010 inches to 0.040 inches (0.25 mm – 1.016 mm) |
| Card Size | CR-80 (85.6 mm x 54 mm) |
| Operating System Support | Windows 10, Windows Server 2016, Windows Server 2019 |
| Operating Humidity | 20% to 80% (non-condensing) |
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