Epson AcuLaser MX20DN series - Page 213

4. Gently pull any sheets of paper out straight towards you.
Note:
If the paper is stuck in the clear window, open the window to remove the jammed paper.
5. Insert the photoconductor unit slowly all the way in.
Epson AcuLaser MX21/MX20 Series User's Guide
Troubleshooting 213