Epson C11CA31021NU - Page 86

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Troubleshooting
Are the link speed and Jumbo Frame set correctly?
If the link speed and Jumbo Frame are set, check that the product settings match the client computer settings.
If performing the above checks still does not fix the problem, check the items below.
Check 4: Check of printer driver settings
Is the printer driver installed?
The following procedure is for Windows 10. The procedure to display the printer driver may differ depending on
your operating system. Check the specifications for your system.
1
Click [Start], [Settings], [Devices], then [Printers & Scanners].
2
Check that this product icon (EPSON PP-100NPRN) is found in [Printers & Scanners].
If the icon is not found, the printer driver is not installed. See “Installation” in the PP-100N User’s Guide to
install the printer driver.
Is the Print Manager status set to Pause?
If [Paused] is displayed for the product’s icon (EPSON PP-100NPRN), right-click the icon and click [Resume
Printing].
If performing all of the above checks still does not resolve the problem, the software may not be installed correctly.
Uninstall (delete) the software, and then reinstall.
See “Software Uninstallation” in the PP-100N User’s Guide for the software uninstallation procedure.
See “Installation” in the PP-100N User’s Guide for the software installation procedure.
Please contact Customer Support if this still does not resolve the problem. When making inquiries, please provide
information about your operating environment (including the computer model, names and versions of software
applications, and other peripheral models), name of this product, and its serial number.