Related Information
& “Cleaning the Scanner” on page 51
Negative Film Preview Images Look Strange
❏ Make sure the Document Type is set correctly for your
lm.
❏ If you are using Normal as the
Normal/umbnail
, the dark area around the
lm
and the frame of the
lm
holder is perceived as white. is alters the exposure and causes images to appear darker. Create marquees on
the image area you want to scan, and then click the
(Zoom) button to preview the area.
❏ For Normal/umbnail, use umbnail instead of Normal.
Problems With Scanning Time
❏ Computers with Hi-Speed external USB ports can scan faster than those with external USB ports. If you are
using a Hi-Speed external USB port with your product, make sure it meets the system requirements.
❏ Scanning at a high resolution takes a long time.
❏ When using security soware, exclude the TWAIN.log le from monitoring, or set the TWAIN.log as a read-
only
le.
For more information on your security
soware’s
functions, see the help and so on supplied with the
soware.
e TWAIN.log le is saved in the following locations.
Windows 10/Windows 8.1/ Windows 8/ Windows 7/ Windows Vista:
C:\Users\(user name)\AppData\Local\Temp
Wi n dow s X P :
C:\Documents and Settings\(user name)\Local Settings\Temp
Uninstalling and Installing Applications
Uninstalling Your Applications
You may need to uninstall and then reinstall your applications to solve certain problems or if you upgrade your
operating system. Log on to your computer as an administrator. Enter the administrator password if the computer
prompts you.
Uninstalling Your Applications for Windows
1. Quit all running applications.
2.
Disconnect the scanner from your computer.
User's Guide
Solving Problems
61
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