Epson L5590 Series - Where to Get Help

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Where to Get Help

Technical Support Web Site..........................................236

Contacting Epson Support...........................................236

Main Page

Table of Contents2
Guide to this Manual7
Introduction to the Manuals7
Important Safety Instructions (Paper Manual)7
Start here (Paper Manual)7
User's Guide (Digital Manual)7
Information on the Latest Manuals7
Guide to Web Movie Manuals7
Searching for Information8
Printing Only the Pages You Need8
About this Manual9
Marks and Symbols9
Notes on Screenshots and Illustrations9
Operating System References10
Trademarks10
Copyright11
Important Instructions12
Safety Instructions13
Safety Instructions for Ink13
Printer Advisories and Warnings14
Advisories and Warnings for Setting up the Printer14
Advisories and Warnings for Using the Printer14
Advisories and Warnings for Using the LCD Screen15
Advisories and Warnings for Connecting to the Internet15
Advisories and Warnings for Using the Printer with a Wireless Connection15
Advisories and Warnings for Transporting or Storing the Printer15
Notes on the Administrator Password15
Protecting Your Personal Information17
Part Names and Functions18
Front19
Inside20
Rear21
Guide to the Control Panel23
Control Panel24
Home Screen Configuration25
Guide to the Network Icon26
Entering Characters26
Viewing Animations27
Loading Paper28
Paper Handling Precautions29
Paper Size and Type Settings30
List of Paper Type30
Loading Papers31
Loading Paper in the Rear Paper Feeder31
Loading Various Paper33
Loading Envelopes33
Loading Long Papers34
Placing Originals35
Originals that Are Not Supported by the ADF36
Placing Originals on the ADF36
Placing Originals on the Scanner Glass37
Printing39
Printing Documents40
Printing from a Computer40
Printing Documents from Smart Devices54
Printing on Envelopes56
Printing on Envelopes from a Computer (Windows)56
Printing on Envelopes from a Computer (Mac OS)56
Printing Photos57
Printing Photos from a Computer57
Printing Web Pages57
Printing Web Pages from a Computer57
Printing Web Pages from Smart Devices57
Printing Using a Cloud Service58
Copying59
Copying in Color or Monochrome60
Copying by Enlarging or Reducing61
Copying Multiple Originals Onto One Sheet61
Copying ID Card63
Copying Without Margins64
More Menu Options for Copying64
The Number of Copies64
B&W64
Color64
Print Settings64
Available Scanning Methods67
Scanning Originals to a Computer67
Scanning Using WSD68
Setting up a WSD Port69
Scanning Originals to a Smart Device71
Faxing72
Before Using Fax Features73
Connecting the Printer to a Phone Line73
Making the Printer Ready to Send and Receive Faxes76
Making Settings for the Printer's Fax Features According to Use78
Making Contacts Available81
Overview of this Printer's Fax Features83
Feature: Sending Faxes83
Feature: Receiving Faxes84
Feature: PC-FAX Send/Receive (Windows/Mac OS)84
Features: Various Fax Reports85
Feature: Security When Sending and Receiving Faxes85
Features: Other Useful Features85
Sending Faxes Using the Printer86
Selecting Recipients86
Various Ways of Sending Faxes87
Receiving Faxes on the Printer89
Receiving Incoming Faxes90
Receiving Faxes by Making a Phone Call91
Menu Options for Faxing92
Fax92
Scan Settings92
Fax Send Settings93
More94
Contacts Manager95
Using Other Faxing Features95
Printing Fax Report Manually95
Sending a Fax from a Computer95
Sending Documents Created Using an Application (Windows)96
Sending Documents Created Using an Application (Mac OS)98
Receiving Faxes on a Computer100
Checking for New Faxes (Windows)100
Checking for New Faxes (Mac OS)101
Canceling the Feature that Saves Incoming Faxes to the Computer102
Maintaining the Printer103
Checking the Ink Level104
Improving Print, Copy, Scan, and Fax Quality104
Checking and Cleaning the Print Head104
Running Power Cleaning106
Preventing Nozzle Clogging107
Aligning the Print Head107
Cleaning the Paper Path for Ink Smears108
Cleaning the Scanner Glass108
Cleaning the ADF109
Cleaning the Printer111
Cleaning Spilled Ink112
In These Situations113
When Replacing a Computer114
Saving Power114
Checking the Total Number of Pages Fed through the Printer114
Disabling Your Wi-Fi Connection115
Installing the Applications Separately115
Checking if a Genuine Epson Printer Driver Is Installed - Windows116
Checking if a Genuine Epson Printer Driver Is Installed - Mac os118
Re-Setting the Network Connection118
Making Settings for Connecting to the Computer118
Making Settings for Connecting to the Smart Device119
Making Wi-Fi Settings from the Control Panel119
Checking the Printer's Network Connection Status (Network Connection Report)122
Messages and Solutions on the Network Connection Report123
Connecting a Smart Device and Printer Directly (Wi-Fi Direct)128
About Wi-Fi Direct128
Connecting to Devices Using Wi-Fi Direct129
Disconnecting Wi-Fi Direct (Simple AP) Connection130
Changing the Wi-Fi Direct (Simple AP) Settings such as the SSID131
Adding or Changing the Printer's Connection132
To Set up a Printer on Multiple Computers132
Changing the Connection from Wi-Fi to USB133
Changing the Network Connection from Wi-Fi to Ethernet134
Setting a Static IP Address for the Printer134
Transporting and Storing the Printer136
Cannot Print, Scan, or Fax141
Problem Solving141
The Application or Printer Driver Do Not Work Properly142
The Printer Cannot Connect to the Network145
Cannot Send or Receive Faxes150
Paper Does Not Feed Properly155
Printing, Copying, Scanning, and Faxing Quality Is Poor158
Print Quality Is Poor158
Copy Quality Is Poor167
Scanned Image Problems173
The Quality of the Sent Fax Is Poor176
Received Fax Quality Is Poor178
Cannot Select Paper Type or Paper Source in Printer Driver179
A Genuine Epson Printer Driver Has Not Been Installed179
An Error Code Is Displayed on the LCD Screen179
Paper Gets Jammed180
Removing Jammed Paper180
Removing Jammed Paper from the ADF184
Preventing Paper Jams186
It Is Time to Refill the Ink186
Ink Bottle Handling Precautions186
Refilling the Ink Tanks187
It Is Time to Replace the Maintenance Box191
Maintenance Box Handling Precautions191
Replacing a Maintenance Box192
Cannot Operate the Printer as Expected195
The Printer Does Not Turn on or off195
Operations Are Slow196
LCD Screen Gets Dark198
Operation Sounds Are Loud198
The Date and Time Are Incorrect198
The Root Certificate Needs to be Updated198
Cannot Perform Manual 2-Sided Printing (Windows)198
The Print Settings Menu Is Not Displayed (Mac OS)199
A Message Prompting You to Reset the Ink Level Is Displayed Even after Refilling the Ink199
The Ink Level Display Does Not Change Even after Refilling the Ink199
Cannot Make Calls on the Connected Telephone199
Sender's Fax Number Not Displayed199
Sender's Fax Number Displayed on Received Faxes Is Wrong200
Answering Machine Cannot Answer Voice Calls200200
A Lot of Junk Faxes Have Been Received200
Cannot Solve Problem200
Cannot Solve Printing or Copying Problems200
Product Information202
Paper Information203
Available Paper and Capacities203
Unavailable Paper Types205
Consumable Products Information205
Ink Bottle Codes205
Maintenance Box Code206
Software Information207
Application for Printing from a Computer (Windows Printer Driver)207
Application for Printing from a Computer (Mac os Printer Driver)208
Application for Controlling the Scanner (Epson Scan 2)208
Application for Configuring Fax Operations and Sending Faxes (FAX Utility)209
Application for Sending Faxes (PC-FAX Driver)210
Application for Configuring Printer Operations (Web Config)210
Application for Updating Software and Firmware (Epson Software Updater)211
Settings Menu List212
Maintenance212
Printer Setup213
Network Settings215
Epson Connect Services216
Contacts Manager216
Fax Settings217
Print Status Sheet222
Print Counter223
Customer Research223
Restore Default Settings223
Firmware Update224
Product Specifications224
Printer Specifications224
Scanner Specifications225
ADF Specifications226
Fax Specifications226
Interface Specifications227
Network Specifications227
Supported Third Party Services229
Dimensions229
Electrical Specifications230
Environmental Specifications231
System Requirements232
Regulatory Information232
Standards and Approvals232
Restrictions on Copying234
Where to Get Help235
Technical Support Web Site236
Contacting Epson Support236
Before Contacting Epson236
Help for Users in Europe236
Help for Users in Taiwan237
Help for Users in Australia237
Help for Users in New Zealand238
Help for Users in Singapore238
Help for Users in Thailand238
Help for Users in Vietnam239
Help for Users in Indonesia239
Help for Users in Hong Kong242
Help for Users in Malaysia243
Help for Users in India243
Help for Users in the Philippines243

Epson L5590 Series - Where to Get Help

Table of Contents

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