Epson L565 - Cannot Send Faxes; Cannot Send Faxes to a Specific Recipient

❏ In Windows, make sure the printer (fax) is displayed in Devices and Printers, Printer, or Printers and Other
Hardware.
e
printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed,
uninstall and then re-install the FAX Utility. See the following to access Devices and Printers, Printer, or
Printers and Other Hardware.
❏ Windows 8.1/Windows 8
Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound or
Hardware.
❏ Wind ow s 7
Click the start button, and then select Control Panel > Vi e w d e v i c e s a n d p r i n te r s in Hardware and Sound
or Hardware.
❏ Wind ow s Vist a
Click the start button, and select Control Panel > Printers in Hardware and Sound.
❏ Wind ow s X P
Click the start button, and select Control Panel > Printers and Other Hardware > Printers and Faxes.
❏ In Mac OS X, check the following.
❏ Select System Preferences from the
menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer (fax) displayed. e printer (fax) is displayed as "FAX XXXX (USB)" or "FAX XXXX
(IP)". If the printer (fax) is not displayed, click + and then register the printer (fax).
❏ Select System Preferences from the
menu, select Printers & Scanners (or Print & Scan,Print & Fax),
and then double-click the printer (fax). If the printer is paused, click Resume (or Resume Printer).
Related Information
& “Fax Settings” on page 20
& “Making Settings for a PBX Phone System” on page 67
& “Connecting the Printer to a Phone Line” on page 62
&
“Uninstalling Applications” on page 96
&
“Installing Applications” on page 97
Cannot Send Faxes
❏ Set up the header information for outgoing faxes on the control panel. Some fax machines automatically reject
incoming faxes that do not include header information.
❏ If you have blocked your caller ID, unblock it. Some phones or fax machines automatically reject anonymous
calls.
❏ Ask the recipient if the fax number is correct and the recipient's fax machine is ready to receive a fax.
Related Information
& “Fax Settings” on page 20
& “Cannot Send or Receive Faxes” on page 114
Cannot Send Faxes to a
Specic
Recipient
Check the following if you cannot send faxes to a specic recipient due to an error.
User's Guide
Solving Problems
115