Epson M2050 Series - Where to Get Help

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Where to Get Help

Technical Support Web Site..........................................179

Contacting Epson Support...........................................179

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Table of Contents2
Guide to this Manual6
Introduction to the Manuals6
Important Safety Instructions (Paper Manual)6
Start here (Paper Manual)6
User's Guide (Digital Manual)6
Information on the Latest Manuals6
Searching for Information6
Printing Only the Pages You Need7
About this Manual7
Marks and Symbols7
Notes on Screenshots and Illustrations8
Operating System References8
Trademarks9
Copyright9
Important Instructions11
Safety Instructions12
Safety Instructions for Ink12
Printer Advisories and Warnings13
Advisories and Warnings for Setting up the Printer13
Advisories and Warnings for Using the Printer13
Advisories and Warnings for Using the LCD Screen14
Advisories and Warnings for Connecting to the Internet14
Advisories and Warnings for Using the Printer with a Wireless Connection14
Advisories and Warnings for Transporting or Storing the Printer14
Notes on the Administrator Password14
Protecting Your Personal Information15
Part Names and Functions16
Front17
Inside18
Rear19
Guide to the Control Panel20
Control Panel21
Home Screen Configuration22
Guide to the Network Icon23
Entering Characters23
Loading Paper25
Paper Handling Precautions26
Paper Size and Type Settings27
List of Paper Type27
Loading Paper28
Loading Paper in the Rear Paper Feeder28
Loading Various Paper29
Loading Envelopes29
Loading Long Papers30
Placing Originals31
Originals that Are Not Supported by the ADF32
Placing Originals on the ADF32
Placing Originals on the Scanner Glass33
Printing35
Printing Documents36
Printing from a Computer36
Printing Documents from Smart Devices49
Printing on Envelopes51
Printing on Envelopes from a Computer (Windows)51
Printing on Envelopes from a Computer (Mac OS)51
Printing Web Pages51
Printing Web Pages from Smart Devices51
Printing Using a Cloud Service52
Copying53
Copying Originals54
Copying by Enlarging or Reducing55
Copying Multiple Originals Onto One Sheet55
Copying ID Card57
More Menu Options for Copying57
The Number of Copies57
ID Card Copy57
Print Settings57
Scanning59
Available Scanning Methods60
Scanning Originals to a Computer60
Scanning Using WSD61
Setting up a WSD Port62
Scanning Originals to a Smart Device64
Checking the Ink Level66
Improving Print, Copy, and Scan Quality66
Checking and Cleaning the Print Head66
Running Power Cleaning68
Running Power Ink Flushing69
Preventing Nozzle Clogging70
Aligning the Print Head70
Cleaning the Paper Path for Ink Smears71
Cleaning the Scanner Glass71
Cleaning the ADF72
Cleaning the Printer75
Cleaning Spilled Ink75
In These Situations76
When Replacing a Computer77
Saving Power77
Disabling Your Wi-Fi Connection77
Checking the Total Number of Pages Fed through the Printer78
Installing the Applications Separately78
Checking if a Genuine Epson Printer Driver Is Installed - Windows79
Checking if a Genuine Epson Printer Driver Is Installed - Mac os81
Re-Setting the Network Connection81
Making Settings for Connecting to the Computer81
Making Settings for Connecting to the Smart Device82
Making Wi-Fi Settings from the Control Panel82
Checking the Printer's Network Connection Status (Network Connection Report)85
Messages and Solutions on the Network Connection Report86
Connecting a Smart Device and Printer Directly (Wi-Fi Direct)91
About Wi-Fi Direct91
Connecting to Devices Using Wi-Fi Direct92
Disconnecting Wi-Fi Direct (Simple AP) Connection93
Changing the Wi-Fi Direct (Simple AP) Settings such as the SSID94
Adding or Changing the Printer's Connection95
To Set up a Printer on Multiple Computers95
Changing the Connection from Wi-Fi to USB96
Changing the Network Connection from Wi-Fi to Ethernet97
Setting a Static IP Address for the Printer97
Transporting and Storing the Printer99
Solving Problems103
Cannot Print or Scan104
Problem Solving104
The Application or Printer Driver Do Not Work Properly105
The Printer Cannot Connect to the Network109
Paper Does Not Feed Properly113
Printing, Copying, and Scanning Quality Is Poor116
Print Quality Is Poor116
Copy Quality Is Poor122
Scanned Image Problems128
Cannot Select Paper Type or Paper Source in Printer Driver131
A Genuine Epson Printer Driver Has Not Been Installed131
An Error Code Is Displayed on the LCD Screen131
Paper Gets Jammed133
Removing Jammed Paper133
Removing Jammed Paper from the ADF137
Preventing Paper Jams139
It Is Time to Refill the Ink140
Ink Bottle Handling Precautions140
Refilling the Ink Tanks141
It Is Time to Replace the Maintenance Box145
Maintenance Box Handling Precautions145
Replacing a Maintenance Box146
Cannot Operate the Printer as Expected149
The Printer Does Not Turn on or off149
Operations Are Slow150
LCD Screen Gets Dark152
Operation Sounds Are Loud152
The Root Certificate Needs to be Updated152
Cannot Perform Manual 2-Sided Printing (Windows)152
The Print Settings Menu Is Not Displayed (Mac OS)153
A Message Prompting You to Reset the Ink Level Is Displayed Even after Refilling the Ink153
The Ink Level Display Does Not Change Even after Refilling the Ink153
Cannot Solve Problem153
Cannot Solve Printing or Copying Problems153
Product Information156
Paper Information157
Available Paper and Capacities157
Unavailable Paper Types158
Consumable Products Information159
Ink Bottle Codes159
Maintenance Box Code160
Software Information160
Application for Printing from a Computer (Windows Printer Driver)160
Application for Printing from a Computer (Mac os Printer Driver)162
Application for Controlling the Scanner (Epson Scan 2)162
Application for Configuring Printer Operations (Web Config)162
Application for Updating Software and Firmware (Epson Software Updater)163
Settings Menu List164
Maintenance164
Printer Setup165
Network Settings167
Epson Connect Services168
Print Status Sheet169
Print Counter169
Reports169
Customer Research169
Restore Default Settings170
Firmware Update170
Product Specifications170
Printer Specifications170
Scanner Specifications171
ADF Specifications172
Interface Specifications172
Network Specifications172
Supported Third Party Services174
Dimensions175
Electrical Specifications175
Environmental Specifications175
System Requirements176
Regulatory Information176
Standards and Approvals176
Restrictions on Copying177
Where to Get Help178
Technical Support Web Site179
Contacting Epson Support179
Before Contacting Epson179
Help for Users in Europe179
Help for Users in Taiwan179
Help for Users in Australia180
Help for Users in New Zealand180
Help for Users in Singapore181
Help for Users in Thailand181
Help for Users in Vietnam182
Help for Users in Indonesia182
Help for Users in Hong Kong182
Help for Users in Malaysia183
Help for Users in India183
Help for Users in the Philippines184

Epson M2050 Series - Where to Get Help

Table of Contents

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