8
Transporting Your Product ............................................................................................................... 186
Solving Problems .................................................................................................................................... 191
Checking for Software Updates........................................................................................................ 191
Viewing the Help Screen .................................................................................................................. 192
Product Status Messages ................................................................................................................ 192
Message Appears Prompting You to Reset Ink Levels..................................................................... 194
Running a Product Check ................................................................................................................ 195
Resetting Control Panel Defaults ..................................................................................................... 195
Solving Setup Problems ................................................................................................................... 196
Product Does Not Turn On or Off................................................................................................. 196
Noise After Filling the Ink............................................................................................................. 196
Software Installation Problems .................................................................................................... 197
Solving Network Problems ............................................................................................................... 197
Product Cannot Connect to a Wireless Router or Access Point .................................................. 198
Network Software Cannot Find Product on a Network................................................................. 199
Product Does Not Appear in Mac Printer Window ....................................................................... 201
Wireless Network Connection is Unstable on a Mac ................................................................... 201
Cannot Print Over a Network....................................................................................................... 201
Cannot Scan Over a Network ...................................................................................................... 203
Solving Copying Problems ............................................................................................................... 204
Product Makes Noise, But Nothing Copies.................................................................................. 204
Product Makes Noise When It Sits for a While............................................................................. 205
Copies Have Incorrect or Faint Colors......................................................................................... 205
Position, Size, or Margins of Copies are Incorrect ....................................................................... 205
Solving Paper Problems................................................................................................................... 206
Paper Feeding Problems............................................................................................................. 206
Paper Jam Problems Inside the Product ..................................................................................... 207
Paper Jam Problems in the Rear Cover ...................................................................................... 210
Paper Ejection Problems ............................................................................................................. 211
Solving Problems Printing from a Computer..................................................................................... 212
Nothing Prints.............................................................................................................................. 212
Product Icon Does Not Appear in Windows Taskbar ................................................................... 213
Printing is Slow ............................................................................................................................ 214