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• You can adjust the delay time before the product enters sleep mode in the Basic Settings menu.
Parent topic: Solving Printer Problems
Related references
Basic Settings Menu
Related tasks
Changing the Sleep Timer Settings
Media Does Not Cut Cleanly
If the built-in cutter does not cleanly cut your media, replace the cutter.
Depending on the paper, if Quick Cut on the control panel is set to On, the paper may not be cut
cleanly.
Parent topic: Solving Printer Problems
Related references
Paper Setting Menu
Related tasks
Replacing the Cutter
Red Light Shines Inside the Printer
The red light always shines inside the printer. This is normal.
Parent topic: Solving Printer Problems
Product Stops Printing Unexpectedly
If your product stops printing unexpectedly, try these solutions:
• Make sure the power cable is securely connected.
• Check the messages on the control panel. If an error has occurred, follow the instructions on the
screen to clear the error.
• If an error occurs during printing, the print queue enters Pause status and stops printing. Do one of the
following to check the status of the print queue:
• In Windows, double-click the printer icon in the Devices and Printers, Printers, or Printers and
Faxes folder; if printing is paused, open the Printer menu and clear the Pause check box.
• On a Mac, select System Preferences > Printers & Scanners or Print & Fax > Open Print
Queue. Double-click the icon for any printer that is Paused and click Resume Printer.
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