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Printing a Network Status Sheet
Solving Printing Problems
Check these sections if you have problems printing with your product.
Nothing Prints
Print Head Moves But Nothing Prints
Parent topic: Solving Problems
Nothing Prints
If you have sent a print job and nothing prints, try these solutions:
• Make sure your printer is turned on.
• Make sure there are no error messages on the product's LCD screen.
• Make sure any interface cables are connected securely at both ends. If you have a spare cable, try
connecting with the spare cable.
• Check the model and specifications of the interface cable to see if the cable is appropriate for your
computer and printer.
• If you connected your printer to a USB hub, make sure it is a first-tier hub. If it still does not print,
connect your printer directly to your computer instead of the hub.
• Make sure the USB hub is recognized correctly on the computer. Disconnect all USB hubs from the
computer and connect the printer directly to the computer's USB port.
• Make sure the USB cable length does not exceed 10 feet (3 m).
• If you are printing from a computer running a Windows operating system, make sure that the printer is
turned on and in ready status. Load paper A4-size or larger and then try printing a test page from the
printer driver (right-click on the printer icon, then select Properties > General tab > Print Test Page).
If you are able to print a test page, check the application you are trying to print from. If you are unable
to print a test page, re-check the items above.
Note: The "Driver Version" shown on the test page is the version number of the Windows internal
driver. This differs from the Epson printer driver version that you installed.
Parent topic: Solving Printing Problems
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